Safety & Security Guides

MyLittleEyes is a transparency-first platform. Every advert and profile clearly shows the advertiser’s current verification status so you can make an informed choice:

• Verified — we’ve confirmed key details (see below) for the landlord, tenant, or professional.
• Partially verified — some checks are complete, others are pending.
• Not verified on MyLittleEyes — no checks completed here. Proceed only if you’re comfortable and do extra due diligence.

Verification may include (where applicable):

• Identity (KYC) of the person or business representative.
• Business checks for agents/professionals (company existence; membership of a government-approved redress scheme such as The Property Ombudsman or the Property Redress Scheme).
• Right to let / ownership evidence for landlords.

Tip: Look up businesses on Companies House and confirm redress-scheme membership on the scheme’s website before engaging.

We don’t sell or let property ourselves. If you see a third-party using “MyLittleEyes” as if it were an agency name (e.g., “MyLittleEyes Estate Agents”), treat it as suspicious and report it to us.

• Your account password via email, SMS, social DMs, or phone.
• Up-front payments to “MyLittleEyes” to reserve a property.
• Copies of sensitive ID outside of a secure, documented process.

If someone claims to be from MyLittleEyes and asks for any of the above, don’t respond—forward the message to support@mylittleeyes.co.uk.

• Use strong, unique passwords and turn on two-factor authentication where available.
• Be wary of urgency (“pay today or lose it”) and deals that look too good to be true.
• Don’t click attachments/links from unknown senders; navigate to our site/app directly.
• Keep your device/browser updated to patch security vulnerabilities.

Get a personalised checklist from the UK National Cyber Security Centre (Cyber Action Plan).

• Sender details: odd domains/misspellings (my-little-eye.co vs mylittleeye.co).
• Payment flow: requests to pay by bank transfer/crypto outside the platform are red flags.
• Inconsistent story: vague address, refusal to video tour or show the property, pressure to pay before viewing.
• Attachments: unexpected files or links claiming to be “contracts” or “deposit invoices”.

Report it: forward suspicious emails to report@phishing.gov.uk (NCSC) and forward scam texts to 7726 (free). If you’ve paid or shared sensitive info, contact your bank and report to Action Fraud.

• Up-front payment / “reservation fee” demanded before any viewing or contract.
• Impersonation of platforms or large agencies to collect deposits.
• Cloned listings at unusually low prices; images/text copied from genuine ads.

• View the property (in person or via trusted proxy) before paying any deposit or rent.
• Tell a friend your viewing time/location; meet in daylight; keep valuables secure.
• Use traceable, agreed payment methods after docs are confirmed—avoid cash or instant transfers to individuals you haven’t verified.

Holding deposit: optional, to reserve. Set clear written terms (amount, deadline to sign, when refundable/forfeited). In England it’s capped at up to 1 week’s rent.

Tenancy (security) deposit: in England capped at up to 5 weeks’ rent (if annual rent < £50k) or up to 6 weeks’ rent (if ≥ £50k). It must be protected within 30 days in an approved scheme and the tenant must receive the scheme’s prescribed information.

• Tenants usually get it back if they meet the agreement, avoid damage, and pay rent/bills.
• Disagreements can use the deposit scheme’s free ADR (dispute) service.

• Stop communicating with the suspect and keep all messages/emails/IDs.
• Report to Action Fraud and contact your bank immediately if you’ve paid.
• Email us at support@mylittleeyes.co.uk with details so we can investigate.

• NCSC Cyber Action Plan – personalize your online safety setup.
• Tenancy deposit protection – how deposits must be held and returned.
• How to Rent – the checklist for renting in England.
• Right to Rent: how to do a check (landlords).
• Smoke & carbon monoxide alarms: landlord requirements.
• Gas safety for landlords (HSE).
• Letting agent redress schemes (England & Wales) .
• Client Money Protection (CMP) for agents.
• Companies House – verify a business.

All links open in a new tab. These are official UK government resources and remain current as rules evolve.